itWORKS! - Managed Technology Services for Cape Cod and the Islands

What if…
There were a 'magic' button on your PC…

You press it once…and it activates an unseen presence to monitor your entire network 24/7/365 AND has the power to take corrective action BEFORE any minor problem can become a major one…Viruses, Spyware, Backup, Network Outages seamlessly disintegrate…One press of that button!

Welcome to itWorks! Our services offer you that 'magic' button.

itWORKS! is committed to the idea that our clients deserve the very best from their Information Technology Systems. It is our mission to empower businesses, through the efficient use of technology, to achieve their individual and collective goals and to encourage and assist them in that purpose. We take that seriously. So, while trying to stay a step ahead of your competition, have you asked yourself, "What if we had that 'magic' button to manage the following…"

  • Monitor our network 24 hours a day, 7 days a week, 365 days a year
  • Proactively manage the critical systems in our business:
    • AntiVirus/Spyware systems
    • Onsite and offsite backup systems
    • Patch and Update Operating Systems and Critical Business Applications so they stay running
    • Resolve, in a timely manner, user and staff issues and continue to empower them to be as productive as possible
    • Monitor the whole IT infrastructure to avoid costly downtime
  • Local help desk available to us 24 hours a day, 7 days a week, 365 days a year in case of emergency
  • Make informed recommendations when upgrades are necessary
  • Manage and administer the vendors our company uses for our IT System (Ever spend hours on the phone trying to fix the printer? The phones? E-Mail?)
  • Control IT costs by making the network robust, reliable and stable
  • Reduce costs by recommending and implementing the right technology to suit the needs of our business
  • Communicate effectively with us to ensure we are receiving the service we deserve

PC's and servers are just the beginning...

We like to think of Information Technology (IT) as encompassing all of the technology used in an organization.

Consider if your phone system could interact with your business management systems and keep track of billing for you.

Imagine if you could verify a staff member was in the area of your best client right when they need you.

What if your website listened to your staff and then presented important data to your suppliers and clients automatically, while at the same time reporting the data back to your accounting system?

What if your road warriors had secure access to their office files from anywhere in the world, how productive would they be?

The truth is the vast majority of IT professionals specialize in a small number of services and are unable, or unwilling to coordinate all the systems used at an organization so they work efficiently together. Coordination of all systems is key in order for technology users to achieve the full benefit of their systems. With our years of experience, combined with our knowledge of the latest technology, our services guarantee that your IT infrastructure allows you to grow into, not out of, the technology you have invested in.

Since we manage the whole technology environment, we have the ability to tailor our services for each organizations individual needs. Click the following listings with a link for a full description of some of our clients favorite 'magic' buttons.

Network Audit

Many times we have clients ask us to verify things are as they should be. We run your environment through our multifaceted Network Audit. We then provide the client with the results of the Audit, and take the time to explain each section so the whole report is clear.

The Network Audit allows us to: (click to read more)
  • Verify that security patches are applied and current
  • Verify that the business Firewall is secure and updated
  • Verify that a business class AntiVirus/Spyware system is installed, is updated and is scanning
  • Determine if the backup is functional and error free
  • Determine how often backups are taking place
  • Verify that no error lights or codes appear on the servers
  • Verify the health and space of each hard drive on the network
  • Determine if any redundant storage systems are in an unhealthy or failed state
  • Check network wide fragmentation state
  • Verify that the network UPS Systems are functioning and healthy
  • Determine if there are any inactive users
  • Determine if strong passwords are being used and if there is any password vulnerability
  • Record the load/utilization on all network devices
  • Determine if all routing and switching hardware is functioning and updated
  • And much, much more.

Managed Technology Services

Leveraging itWORKS! state of the art monitoring systems, we can proactively, and remotely track the health status of all the systems on your network. We are automatically notified, round the clock, to issues detected by our system. Oftentimes we can then diagnose and resolve the issue in the background before our clients are even aware they had an issue. This is done to maximize network availability and reliability, while impacting your business as little as possible.

Demand System

Even with best efforts, sometimes issues do reach a desktop. That's where our sophisticated Tech on Demand System proves invaluable. itWORKS! provides direct, timely, courteous problem resolution, and most issues are resolved the same day they are reported. Your staff will receive direct, live help from our professional personnel. Exactly like having your very own internal help desk, just like the ones large corporations depend on everyday. Our system automatically tracks the correlation between users and equipment so we can detect subtle trends that other systems may miss. Once we have detected a trend, we apply the knowledge and technology to correct the underlying problem, rather then just responding over and over again to the symptom.

System and infrastructure design and implementation

As your business grows, we work with you to make sure every IT decision made moves you closer to your vision for your company. Every decision with regard to IT, can, even if it's subtle, move your company closer to that vision. Many IT consultants only consider the issue at hand, without ever considering how this will impact your business in the future. At itWORKS! we are committed to helping you grow your business through the proper use of technology, so we make sure every recommendation made, moves you closer to your short and long term goals.

In addition to superb IT services, itWORKS! has a comprehensive list of valuable services that have proved to be invaluable to our clients. These services can also be remotely monitored from our Network Operations Center, so you don't have to worry about anything.

VOIP Systems

Since technologies that once were impossible to integrate are starting to merge. The power of computerized phone systems is astounding. We believe that your communication system should be an extension of your IT infrastructure. We have put considerable resources into achieving Cisco Certification, with a focus in their incredible VOIP Systems.

Some of the basic features are absolutely amazing. (click to read more)
  • You can use your phone from anywhere in the world with a software based "soft phone" which means if you are on an out of town business trip, you can have a call transferred, from your main office, to your laptop or home computer. Your client won't have any idea where you are calling from, and should you call them back, it will look, and sound, like it came from the main office.
  • Transfer your entire extension to another office. Let's say your office is being painted, you can move to another office, and by dialing your extension and code, move ALL the features, buttons, speed dial numbers, and extension numbers from your old phone to the new one. That way coworkers can still reach you at your temporary location.
  • Link the phone with business software systems. For example, you can ask your computer to autodial contact numbers from outlook, track call lengths, and report the duration back to outlook for tracking. You can ask an automated system to automatically call your clients to confirm appointments the following day (in a medical office for instance) or solicit a customer service survey, post appointment.
  • You can have voicemail sent to email, or have the system automatically "track you down" by forwarding the call to your cell phone, then your home, then voicemail. You NEVER need to give your personal numbers to your clients, but they can still reach you, if it works for you, wherever you are.
  • All this is done over the internet, and uses service that is drastically LESS expensive then most regular dial tone services. We have clients that saved over a thousand dollars a month changing to VOIP. In the first year, they saved more then the cost of the phones.

Some of the extended services provided in our datacenters

Offsite Backup

Since the cost of offsite backup was prohibitively expensive until recently, most people haven't realized how inexpensive offsite backup is. For a few dollars a month you can, essentially, bulletproof your critical data. In the event of fire, flood, theft, or other disaster, we can overnight your data back to you, and get your business back up and running. We have successfully had businesses up and running the very next day after complete server failure. Even the insurance company that arrived to start the claim process was amazed that our client was running before the adjuster even arrived…

AntiVirus and AntiSPAM Services

If you own your own Email Server, itWORKS! will clean and filter your email, offsite, before it reaches your server. Once a virus reaches your server, it may be too late! Our absolutely state of the art filtering system cleans and grooms email and SPAM before it ever reaches your server. Since 90% of email is SPAM it's nice to know you aren’t wasting your company's precious bandwidth on junk mail. We even give you reports on what was blocked and cleaned every month.

Email, Contact, and Calendar Synchronization with Your Company's Messaging System.

People use technology more and more everyday. Did you know that your email, contacts, calendar and tasks list can be synced to your mobile phone? We swear you'll NEVER go back to the days without this. Our clients that were somewhat unwilling participants in this technology years ago, are some of its most fervent supporters today. We can connect and empower your entire organization, so everyone receives messages and appointments the moment they are needed, which ultimately, is right now.

More about the Datacenters (click to read more)

The datacenters that house the previous services are located in extremely secure, ultra-modern facilities which incorporate 600 Kw of N+1 Redundant UPS power with the industry’s most reliable, comprehensive backup power protection and generation: 1,200 kW Dedicated Caterpillar Diesel Generator with a Day Tank and 3000 Gallon Fill Tank Onsite with capability to run without power or external diesel supply for several weeks. Over 200 tons of cooling capacity and humidity control with year-round capability with 10 Liebert CRAC 30 ton Glycol A/C units. Dual incoming utility feeds from separate substations off two (2) isolated grids. With our Data Center in the heart of Manhattan not far from the New York Stock Exchange and other major global financial institutions, the itWORKS! Datacenter is situated at the intersection of two separate major power grids, providing full redundancy and added capacity as needed. Triple Pre-Action Fire Suppression System by Fike Fire Alarm Systems. State-of-the-art security features, since Data Center security is a top priority for itWORKS!. We have ensured the utmost security so that our clients can be assured of the safety of their data. Our Data Center is located in a heavily protected building. Security personnel are on guard 24x7; biometric fingerprint readers are on computer room door locks; strategically placed video cameras operate 24x7; motion detection is utilized; all doors are equipped with alarm systems.

So, is there such a thing as a 'magic' button? Not really. However, our clients have said our services provide them with the same thing. With our years of experience, we understand and are on top of the latest technology. Our clients have been down the road of praying things won't break and then, inevitably, calling someone when they do. They have had enough of depending on people that only make money when things go wrong. Our clients have previously had many "what if?" moments. They were in search of all of the benefits of internal IT people without all the obligations. They have been extremely pleased to find out that, for a fraction of the cost, our team provided them with the same service as a personal, in house, IT department…or a magic button.