Employment Opportunities

Are you a brilliant IT professional looking for a like-minded team?

You are smart, service-oriented and committed to being the best in the field. Good news: so are we.

Since 1997, itWORKS! has grown into the largest IT services company in Southeastern Massachusetts. We continue to expand throughout New England and are always on the lookout for the very best talent to add to our firm.

Here’s a look at positions we’re currently seeking candidates for:

Inside Sales Representative

We are looking for a talented and competitive Inside Sales Representative who can thrive in a technical sales environment.  The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of calls per day, then documenting and following up on those calls. Your primary role is to generate high quality leads and to assist in their conversion through the execution of our orchestrated sales processes.

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Escalation Team Engineer

itWORKS! currently has an opening for an Escalation Team Engineer to provide technical solutions to our clients that have been escalated up from our Support Team. The Escalation Team Engineer assists in client retention by assisting the Escalation Team members in the proper management of client expectations, completion of client requests, and correct documentation so other teams can use the documentation to improve our ability to retain clients. Where on-site visits are required, Escalation Team Leads will manage client expectations, and set appropriate appointments that work with the client’s expectations.

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Systems Engineer / Help Desk Tier 1

Love to solve tough IT problems? Do you long for the possibilities, technical challenges, and opportunities of a large company but prefer the intimate atmosphere of a smaller company? Are you passionate about technology?

We have a position for you! Jump-start or reboot your career with itWORKS!, a unique and exciting fast-growing company. itWORKS! provides Managed Services for small to medium sized business, maintaining and supporting critical systems, information and networks. We believe in being an exceptional company. It’s hard, and there are very few exceptional companies out there. While we acknowledge we can never be perfect, we still believe we can aim for perfection every moment of every day. Consistent with our beliefs, at our company we want the very best team servicing our clients.

It is our privilege to provide an excellent workplace for our team, while our team provides exceptional services for our clients. It is our mission to empower businesses, through the efficient use of technology, to achieve their individual and collective goals and to encourage and assist them in that purpose. At itWORKS! we apply our principles to provide a best in class experience while providing services including, Managed IT, VOIP, and mobile devices of small to medium sized business, while maintaining and supporting critical systems, information and networks.

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