Care Team Lead
Brooke is a graduate of UMass Amherst with a Bachelor’s degree in Law and History. She has over 5 years of experience working in the technology field. Her first job out of college was with Monster.com as a technical consultant for fortune 500 clients, as well as, established vendors. Currently, she’s been with itWORKS! for three years developing the Care Team role from start to end by creating, establishing, and implementing internal processes for the role. Within her first year she became ITIL certified. Care Team is the first line of defense by fielding phones calls, training new engineers, and reporting systemic client issues.
Brooke summered on Cape Cod her entire childhood and moved to the Cape four years ago. She plays in the Dennis Women’s Softball League, belongs to CCYP and enjoys sailing the Caribbean in the winter with her partner. She also loves gardening and being outdoors — whether she’s boating or fishing she’s most likely on the water somewhere on Cape Cod.