Care Team Engineer
Tashauna plays a pivotal role at itWORKS! She is the face of our organization. All inbound calls go to her group first (we call her group the “Care Team.”) Tashauna’ s main role besides making clients laugh, is managing client expectations. She is the first line of defense when clients call in and the last appointed contact when following up with clients.
Affectionately known as “T” or “T – Money,” Tashauna exudes a cool level of confidence and frivolity!
Why “T-Money? As a star basketball player at Barnstable High School, Tahauna broke the all-time girls scoring record! She went on to play for UMass-Dartmouth and had a fun and successful college career! Her success on the court has translated well in the business and technical world; she tenaciously assists our clients to develop the best game plan possible!
- Entering, organizing, routing, and error-checking tickets.
- Receiving product and recording serial numbers.
- Managing client expectation.
During her off-time, Tashauna likes to spend time with friends and family, playing sports, working on music and getting involve with community and coaching sports.