All Your IT Worries…Solved.
For a single, predictable fee.

Get Out of a Break/Fix Mindset and Live in a World of Always-On

Businesses are highly-active environments. They require many moving parts to work seamlessly together in order for the business to function, scale, operate, and grow at maximum efficiency. However, when your technology goes down, your productivity grinds to a halt.

Most IT companies will respond to your needs when something breaks, and then charge you an unknown amount of money to fix it. This leaves you vulnerable to large, unexpected bills, without control of the situation, and little knowledge of how quickly these issues may be resolved.

At itWORKS!, we focus on keeping your systems always-on and operating at peak performance. We monitor all of your systems and devices 24/7, take care of all updates and security patches, and eliminate any issues that could otherwise bring your systems offline BEFORE anything would go down.

This enables you and your staff to focus solely on business growth, revenue generation, and NOT technology woes.

Our Services Include

 

Detection & Notification

24x7x365 itWORKS! Vital Signs Scan (Remote Monitoring) Included
     Workstation Monitoring Included
     Server Monitoring Included
     Firewall/Security Appliance Monitoring Included
     Backup Monitoring Included
     Printer Monitoring Included
Monitor And Verify Spyware Software Included
Monitor And Verify Anti-virus Software Included
Monitor Event Logs Included
itWORKS! “Just so you know…” Report Included

 

Proactive Maintenance
itWORKS! Total Desktop Care Included
     Update Drivers As Needed
     Virus Definition Updates As Needed
     Apply all Critical: patches, updates & service packs As Approved
     Verify updates for Antivirus and Spyware software As Needed
     Verify updates for O/S based firewall As Needed
     Complete weekly virus and spyware scans Included
     PC Maintenance (i.e.: Defrags, Removal of Temp Files, S.M.A.R.T. & VPro) As Needed
itWORKS! Total Server Care Included
     Update Drivers As Needed
     Virus Definition Updates As Needed
     Apply all Critical: patches, updates & service packs As Approved
     Verify updates for Antivirus software As Needed
     Verify updates for Spyware software As Needed
     Verify updates for O/S based firewall As Needed
     Complete weekly virus and spyware scans Included
itWORKS! Totally Updated Technology System Included
itWORKS! Client Corner Access Included
Update Drivers And Firmware As Applicable As Needed
Quarterly Meeting and planning Included
Bi-Yearly Onsite Inspection of all non monitored devices. Included
Proactive AntiVirus Software Monitoring Included
Proactive Virus Definition Updates Included
Off-Site Starter Backup Package Included

 

When itWORKS…Everyone Works! Partner Program
Creation of AUP (acceptable Use Policy) Included
Third Party Software Management Included
Third Party Software Upgrades & Service Packs* Included
IT Vendor Administration (Management, Control & Supervision) Included
Create Fixed Asset Listing Of Workstations Included
“At Your Office” Onsite Learning (See Newsletter) Included

 

Remote Remediation
Adding, removing, and updating user accounts and passwords Included
itWORKS! Remote Help Desk and Tech On Demand Included
Computer Diaster Recovery* Included
Server Diaster Recovery* Included
Proactive Spyware Monitoring, REMOVAL, and Prevention Included
Proactive Virus Monitoring, REMOVAL, and Prevention Included
SPAM Filtering Included

 

On-Site Service
On-site quarterly visual inspection of all hardware. Included
“Twice a Year” physical cleaning of all PCs Included
Review Hardware Life Cycle Included
Recommend Hardware Or Software Upgrades Included
itWORKS! “All the help you need On-Site” Included

To learn more about how you can get your IT management up-to-speed, please call 774-994-8700 or email Chris Houghton at choughton@itworks.us.com.

CONTACT US FOR A FREE QUOTE