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List of Services

All Your IT Worries…Solved.
For a single, predictable fee.

 

Detection & Notification

24x7x365 itWORKS! Vital Signs Scan (Remote Monitoring) Included
     Workstation Monitoring Included
     Server Monitoring Included
     Firewall/Security Appliance Monitoring Included
     Backup Monitoring Included
     Printer Monitoring Included
Monitor And Verify Spyware Software Included
Monitor And Verify Anti-virus Software Included
Monitor Event Logs Included
itWORKS! “Just so you know…” Report Included

 

Proactive Maintenance
itWORKS! Total Desktop Care Included
     Update Drivers As Needed
     Virus Definition Updates As Needed
     Apply all Critical: patches, updates & service packs As Approved
     Verify updates for Antivirus and Spyware software As Needed
     Verify updates for O/S based firewall As Needed
     Complete weekly virus and spyware scans Included
     PC Maintenance (i.e.: Defrags, Removal of Temp Files, S.M.A.R.T. & VPro) As Needed
itWORKS! Total Server Care Included
     Update Drivers As Needed
     Virus Definition Updates As Needed
     Apply all Critical: patches, updates & service packs As Approved
     Verify updates for Antivirus software As Needed
     Verify updates for Spyware software As Needed
     Verify updates for O/S based firewall As Needed
     Complete weekly virus and spyware scans Included
itWORKS! Totally Updated Technology System Included
itWORKS! Client Corner Access Included
Update Drivers And Firmware As Applicable As Needed
Quarterly Meeting and planning Included
Bi-Yearly Onsite Inspection of all non monitored devices. Included
Proactive AntiVirus Software Monitoring Included
Proactive Virus Definition Updates Included
Off-Site Starter Backup Package Included

 

When itWORKS…Everyone Works! Partner Program
Creation of AUP (acceptable Use Policy) Included
Third Party Software Management Included
Third Party Software Upgrades & Service Packs* Included
IT Vendor Administration (Management, Control & Supervision) Included
Create Fixed Asset Listing Of Workstations Included
“At Your Office” Onsite Learning (See Newsletter) Included

 

Remote Remediation
Adding, removing, and updating user accounts and passwords Included
itWORKS! Remote Help Desk and Tech On Demand Included
Computer Diaster Recovery* Included
Server Diaster Recovery* Included
Proactive Spyware Monitoring, REMOVAL, and Prevention Included
Proactive Virus Monitoring, REMOVAL, and Prevention Included
SPAM Filtering Included

 

On-Site Service
On-site quarterly visual inspection of all hardware. Included
“Twice a Year” physical cleaning of all PCs Included
Review Hardware Life Cycle Included
Recommend Hardware Or Software Upgrades Included
itWORKS! “All the help you need On-Site” Included